Going with Pools By Bradley is a decision you won't regret. It is hard to thank all the people along the way who made our pool possible but we will try.
Everyone at PBB is energetic, responsive, and willing to do what is necessary to ensure a positive experience.
We worked with Jake on the design. He took time to visit our home, learn who we are, our wants and vision. After an initial mock up, he was able to, In real time at their showroom, make adjustments to work a final design we fell in love with. We wanted something simple (but more than just a rectangle) and most importantly, we wanted some yard left over. With the way communities are built these days, space is limited but it was no issue for PBB who is up to the task on any size/ design/ vision you have in mind. What we got, felt like something custom that checked all the boxes and fit our home perfectly.
Once signed, you get the pleasure of meeting and working with Carole, who was great with assisting us in the progress of engineering and permits, along with our pre- construction walk through, and with schedule updates/ progress reports along the way (which vendor was coming and when).
As the customer, you are responsible for a few items before and after the build. One positive of utilizing PBB was the relationship they have with Creative Ground Works, whose pricing was VERY fair and was the one stop shop for fence removal/ reinstallation, irrigation, and landscaping (tree removal, sod replacement, etc) which allowed us to work with one vendor instead of coordinating with three or four.
Joe, PBB VP of Operations was fantastic. As someone who works from home and had an eye on everything (mixed in with a little OCD) he answered every question, call, and would always give a detailed response to the why, behind his answer. He was onsite, ensuring the job was complete to a high standard at each step. His expertise in the field is something we truly valued and trusted, along with his patience. Joe told us the general lead time for pools from dig to fill, would be 6 months but felt confident in being able to complete in 4 months, and he delivered.
It is clear that each vendor PBB works with; is a trusted source and some of the best in the business. If there are delays, it is worth the wait for the quality work provided.
Most companies will complete the job and move on, but not PBB. Upon completion, we had the pleasure of meeting Matt, a jack of all trades, who took care of our pool chemistry (among other things) for the first 4-5 weeks after fill. He was extremely patient with the additional millions of questions I had and help guide me at Pool School, to maintain the new pool ourselves. Further, we have had the pleasure of working with Tyana, who has been proactive and responsive in assisting us with any service, warranty, or minor touch-ups that occurred after the final walk through.
There were a few hiccups along the journey, to be expected with such a large project but each time, PBB provided immediate response and action to rectify the situations which further built trust and showed us, we made a great decision hiring PBB. If you feel something isn't right or a vendor makes a statement that doesn't match what was agreed upon, speak up. PBB encourages this. If planning to purchase a pool (from anyone), know that it isn't a Tesla, assembled by robots. There will be a few imperfections, it's a hand made product, but it adds to the beauty of what was built and PBB works hard to keep any imperfections, to a minimum.
After it was all said and done, I truly feel like we are part of the PBB family. I know they are part of ours now. THANK YOU all for not just building a pool, but for building a retreat, where we can create memories for our family.
